Industry standard can be defined as the generally accepted requirements followed by the members of an industry. Notice there is no mention of quality, rather an overall general acceptance. In many industries we have seen the standards slipping. Have you noticed the level of customer service offered in many restaurants, or service –related industries? I would venture to say that I have more bad experiences than good ones and when I am blessed with an exceptional experience I find myself telling everyone I come across about it because of the rarity of the event. Quality, in general, is slipping and our standards are being lowered without mention.
We here at Presidential have an eye for detail; it is what makes us who we are and also what irritates some of those that we work with. We strive to provide the best quality to our clients and that means the best quality service along with the best quality products. We do not settle for “industry standard” because we know we can deliver a higher quality product even if it means working that much harder to ensure we deliver on our promise. After all, how can you promote your company as being “top shelf” if we are only offering standard products and services? In order to talk the talk we have no choice but to walk the walk. That is not an easy path to take and probably why so many companies choose to go with the “industry standard”.
Our quality control is known to be an irritant to some but we want nothing but the best for our clients, especially considering the field that we work in. Our business is based on recognition; recognition of donors, employees and volunteers. We want those people to feel special for their generous commitments and so we always go that extra mile to make sure that what they receive is exceptional, because they are exceptional and we love being a part of that recognition process.